Delivery and Returns
We currently ship to the United Kingdom only:
- Standard delivery (3-5 working days)* We will do our best to get your parcel to you as quickly possible.
- Price is calculated at the checkout.
To all of our non-UK friends ...watch this space!
*Royal Mail are currently experiencing some delays due to COVID-19, but the vast majority of our parcels are still arriving on time!
If you have any questions about our delivery process please let us know at sales@thedorsetboxcompany
You can initiate a return by contacting us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us for any reason without first requesting a return will not be accepted.
At The Dorset Box Company, we want you to be happy with every purchase you make with us! If for any reason you aren’t completely satisfied or you change your mind, you may request a return for any product in its original condition for a full refund within 14 days of receiving your order. This policy is in line with your statutory rights.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that we do not cover the postage cost of returning NON-FAULTY items
FAULTY PRODUCTS/OTHER RIGHTS TO RETURN
- Where there has been an error in the price or description of the product ordered or it is otherwise not as described
- The product is faulty (i.e unsatisfactory quality or unfit for purpose)
You are entitled to a refund where the products are returned to us within 30 days of receiving your order. After 30 days, you are entitled to a replacement product only.
If you believe your items are faulty or damaged once opened, please contact us at email@example.com within 48 hours of receiving your order.
Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued.
RETURNING YOUR ITEM
Once a return has been confirmed with us, you will have a further 14 days to return your item.
We are not responsible for any returns sent back to us that are lost in the mail. We recommend using a tracked service, so that you can track the status of your return. We are not liable for any parcels lost before they reach us.
We are only responsible for parcels once they have been received by us at the agreed returns address. Until this point your parcel is still in the care of the postal provider. Should your parcel become lost en route, you will have to make a claim with your postal provider
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days of the item(s) being returned to us. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at firstname.lastname@example.org